Refund policy
We want you to be satisfied with your purchase from Moveliqa. If you're not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. Proof of purchase may also be required.
To request a return, please contact us at info@moveliqa.com before sending your item back.
Once your return request has been approved, we will provide you with instructions on where and how to return your item. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at info@moveliqa.com.
Please include your order number and, where possible, photos showing the issue so we can review the situation and provide an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, products that have been used, worn for an extended period, damaged after delivery, or returned without their original packaging may not be eligible for return.
If you're unsure whether your item is eligible, please contact us before returning it.
Gift cards, where applicable, are non-returnable.
Exchanges
If you would like a different item, the simplest option is to request a return for the original item. Once the return has been accepted, you can place a new order for the item you want.
European Union – 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you may have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.
Returned products should be in the same condition in which they were received, unused and in their original packaging, subject to any exceptions permitted by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@moveliqa.com.
Contact Us
For questions about returns or refunds, please contact:
Moveliqa
Email: info@moveliqa.com
Website: moveliqa.com